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Contact Us & Support

Get in Touch

Have questions, feedback, or need assistance? We're here to help! Contact us using any of the methods below:

📧 General Support

support@coloringquest.app

Response time: 24-48 hours

💳 Billing & Payments

billing@coloringquest.app

For payment issues and refund requests

🔒 Privacy & GDPR

privacy@coloringquest.app

For data access, deletion, or privacy concerns

⚖️ Legal Matters

legal@coloringquest.app

For legal inquiries and DMCA requests

Frequently Asked Questions

How do I reset my password?

Go to the login page and click "Forgot Password". Enter your email, and we'll send you a reset link.

How do I delete my account?

You can request account deletion via privacy@coloringquest.app. We'll process it within 30 days and delete all your personal data (except where legally required to retain).

Can I get a refund?

Credits are generally non-refundable. However, refund requests can be made within 30 days of purchase for billing errors or other exceptional circumstances.

Why did my book generation fail?

Common reasons: insufficient credits, inappropriate theme content, or temporary API issues. Check your credit balance and try again. Contact support if issues persist.

Do my books expire?

No, your created books are saved indefinitely. You can access, edit, and download them anytime.

Can I share my books with others?

Yes! You can download PDFs and share them with family and friends. You retain full rights to your creations.

Is ColoringQuest safe for young children?

Yes, our platform is designed with child safety in mind. All content is reviewed to ensure age-appropriateness. We recommend parental supervision for children under 8.

How do I report inappropriate content?

Please email support@coloringquest.app with details and screenshots. We'll investigate and take action within 24 hours.

Response Times

  • 🟢 Urgent Issues

    Account locked, payment problems → 2-4 hours

  • 🟡 Standard Support

    Feature questions, technical help → 24-48 hours

  • 🔵 Legal Requests

    GDPR, DMCA, data access → 5-7 business days

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Last Updated: December 27, 2024